📦 Return & RMA Policy
CryptoRavens.com — Clear, Fair & Transparent
At CryptoRavens, we are committed to providing reliable mining hardware and professional customer support. Please read our Return & RMA Policy carefully before placing an order.
⚠️ ASIC Miner Hardware — No Refund Policy
Due to the nature of cryptocurrency mining equipment, all ASIC miners, Bitcoin miners, and specialized mining hardware sold by CryptoRavens are non-refundable and non-returnable once delivered and accepted.
Why?
Mining hardware is profit-generating equipment with highly volatile market pricing. Product values can fluctuate significantly within short periods, making returns vulnerable to misuse and speculative purchasing.
✅ Exceptions to This Policy
Dead on Arrival (DOA)
If your miner arrives defective or non-functional:
- The issue must be reported within 3 days of delivery
- Clear video and photo evidence must be provided
- The device must remain in its original condition
- Approved DOA cases qualify for replacement, repair, or store credit
CryptoRavens will cover return shipping costs for confirmed DOA units.
❌ Warranty Void Conditions
Warranty and RMA claims will be rejected in cases involving:
- Incorrect voltage or power supply usage
- Liquid or moisture damage
- Physical damage or mishandling
- Unauthorized repairs or modifications
- Firmware tampering or overclocking outside manufacturer recommendations
- Damage caused during improper installation
✅ Eligible Returns
The following items may qualify for return or exchange:
Non-ASIC Hardware & Accessories
- Unopened items in original sealed packaging
- Must be requested within 14 days of delivery
Incorrect Items
If we shipped the wrong product, CryptoRavens will cover:
- Return shipping
- Replacement shipping
Faulty Products Under Warranty
Products with verified manufacturer defects may qualify for:
- Repair
- Replacement
- Store credit
All cases require RMA approval.
📋 Return & RMA Summary
| Policy | Details |
|---|---|
| ASIC Miner Returns | ❌ Not accepted |
| DOA Reporting Window | 3 Days |
| Non-ASIC Return Window | 14 Days |
| RMA Required | ✅ Yes |
| Refund Processing | 5–10 Business Days |
⚖️ Customer Entitlements
🔄 Exchanges
Defective or incorrect items may be exchanged for the same or equivalent product based on stock availability and RMA approval.
🛠️ Warranty Repairs
Eligible products within warranty may be repaired or replaced after inspection by our technicians.
💳 Refunds (Eligible Items Only)
Refunds are issued to the original payment method once the returned item has been received and inspected.
Crypto Payments
Payments made in cryptocurrency may be refunded as:
- Store credit, or
- Equivalent crypto value at the time of refund approval
🔧 RMA Process — Step by Step
1. Check Eligibility
Confirm your item qualifies for return or warranty service.
2. Gather Evidence
Prepare:
- Order number
- Photos of the product and packaging
- Video showing the issue
- Error logs or miner screenshots (if applicable)
3. Submit an RMA Request
Contact our support team with all relevant details before shipping anything.
4. RMA Review
Our technical team will review your request within 2 business days.
If approved, you will receive:
- An RMA number
- Return instructions
- Shipping address
5. Ship the Product
- Use secure packaging
- Include all accessories and invoice
- Clearly write the RMA number on the package
6. Inspection & Resolution
After receiving the item, our team will inspect it and provide:
- Repair
- Replacement
- Store credit
- Refund (if applicable)
🚚 Return Shipping Guidelines
Important Requirements
✅ Use tracked and insured courier services (DHL, FedEx, UPS recommended)
✅ Include invoice and fault description inside the package
✅ Clearly display the RMA number on the outer box
International Shipments
For warranty returns to Malaysia:
- Mark shipment as: “Return for Repair”
- Declare low customs value where legally permitted
💰 Refund Timeline
| Process | Estimated Time |
|---|---|
| RMA Review | 1–2 Business Days |
| Product Inspection | Up to 5 Business Days |
| Refund Processing | 5–10 Business Days |
📋 Return Conditions
| Condition | Status |
|---|---|
| Unopened & sealed product | ✅ Accepted |
| Opened but unused | ⚠️ Case-by-case |
| Faulty under warranty | 🔧 RMA Required |
| User-damaged items | ❌ Rejected |
| Missing accessories or packaging | ⚠️ May incur rejection or restocking fee |
| ASIC miner — change of mind | ❌ Not accepted |
| ASIC miner — DOA within 3 days | ✅ Accepted |
📝 Start an RMA Request
Please do not return any products without receiving an approved RMA number from CryptoRavens.
Contact Support
📧 support@cryptoravens.com
🌐 cryptoravens.com
📍 Malaysia
When Contacting Support, Include:
- Order number
- Photos/videos of the issue
- Description of the fault
- Miner logs or screenshots (if available)
⏱️ Support Hours: Monday – Friday | 9:00 AM – 6:00 PM (MYT)